Terms of business

  1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Sprocket and Friends, or is using any other services provided by Sprocket and Friends and agrees to indemnify Sprocket and Friends in full against any liability arising from such harm or damage to third parties.
  2. The Client agrees that, in admitting their dog, Sprocket and Friends has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
  3. All dogs will be subject to an initial assessment by Sprocket and Friends staff prior to using Sprocket and Friends Services. Sprocket and Friends reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.
  4. The Client agrees to notify Sprocket and Friends immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.
  5. Sprocket and Friends offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
  6. Sprocket and Friends will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of Sprocket and Friends staff.
  7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Sprocket and Friends, together with any associated costs e.g. call-out charges. The Client authorises the staff of Sprocket and Friends to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Sprocket and Friends may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
  8. Sprocket and Friends reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella), or the vaccinations are found to be expired or otherwise incomplete.
  9. Bitches may not attend Sprocket and Friends while in season or pregnant.
  10. The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Sprocket and Friends responsible if their dog contracts Kennel Cough while attending.
  11. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Sprocket and Friends immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Sprocket and Friends reserves the right to refuse admission until satisfied that the condition is resolved.
  12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Sprocket and Friends without prior approval. All such media remain the property of Sprocket and Friends.
  13. By law, every dog must wear a collar with the name and address of the owner inscribed on it or an ID plate or ID tag attached to it. The client agrees to provide this for their dog.
  14. The Client agrees that Sprocket and Friends is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.
  15. The Client agrees to ensure their dog has not eaten in the hour before pick up by Sprocket and Friends to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).
  16. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.
  17. The Client agrees that, by signing the key holder waiver form this will indemnify Sprocket and Friends in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
  18. One-off cancellations must be made at least 24 hours in advance; failure to do so will incur 100% charges.
  19. Termination of regular walks must be done so with 1 month’s notice.
  20. Payment can be made by cash or BACs. An invoice can be provided if requested.
  21. No variation of these Terms and Conditions will have effect unless confirmed by Sprocket and Friends in writing.